Is Amazon Down? | Problems and Solutions

Is Amazon Prime down? There are some situations that you may think that Amazon Prime video is down. Well, most times, you may be unable to access a particular streaming service because you're on a weak network. But if your network is strong, then the next guess is cache or OS/app version issues.

Then, how to do whether Amazon Prime is down or not? There are a few ways to know this. A streaming service is said to be "Down" when the servers are not reachable; this scenario occurs when the servers are overwhelmed by too much traffic or due to a technical glitch.

Notwithstanding, if you’re unable to access your Prime Video account to stream your favorite shows and movies, here are some tips that could help you navigate the situation.

Is Amazon Prime Down? | Problems and Solutions

First of all, when you’re unable to log in to your Prime account, you should check to know if Amazon Prime Video servers are up and running. To perform this server check, there are many free tools you can use online.

How to Check if Amazon Prime video is Down

On 7^th December 2021, all Amazon services hosted on the company’s AWS platform experienced an outage that lasted for some hours. Amazon reported that the outage was caused due to “network devices and linked to the application programming interface.”

In such times, there's nothing you can do to access the platform, you have to wait until the servers come online again. To check the status of Amazon Prime Video - and any other website or streaming service - use the DownDetector tool.

What To Do When Amazon Prime is Down?

Truly, there's nothing you can do when Amazon Prime video is down; you have to wait until the service is up and running again, then you can continue with streaming your favorite content or show. However, if you have an active subscription to another streaming service, you can launch the service and stream while waiting for Prime Video to come back online.

But, if the Amazon Prime servers are not down, yet, you’re unable to stream on the network, then you should try these troubleshooting tips explained below.

Solutions when Amazon is down

These are simple DIY tips anyone could do without 3rd-party assistance.

1. Restart or Reboot your Device

This simple trick can fix most error codes that appear when you try to stream on the Amazon Prime Video network. If you're using a mobile device, boot it off, wait for some seconds, power it back on, and try to access the service.

The same procedure applies if you’re on PC; shut it down, wait for some seconds, and boot it back on.

2. Update your Device or the Service’s App

If your Amazon Prime Video app is outdated, that could be the reason why you can’t access the service on your device. Similarly, for people streaming the web version, if your web browser app is outdated, that could be the cause too.

So, as a way of troubleshooting the situation, update the app to the newest version. Also, check if your device needs a firmware or OS update - then update it to the newest available version.

3. Check Your Network

Poor network signals can cause streaming issues. Therefore, you should check if your internet bundle is exhausted (if you’re on a capped plan). Also, check to see if the network signals are strong and stable. You may need to switch to another network device to see if the error you’re facing with Prime Video would disappear.

4. Recheck Your VPN Connection

Amazon Prime Video service is not available globally; people living in unsupported regions access the service using a VPN connection. If you're accessing with a VPN, check the connection and ensure that your selected virtual location is still running. You can switch to another virtual location to see if the issue would be fixed.

This also applies to people using proxy addresses to access the service; you may need to disable proxies to be able to stream on Amazon Prime Video.

5. Check Your Account Status

What if your subscription just expired? If your subscription is not set on auto-renewal, maybe it's expired and that's why you're unable to stream any content on Prime Video. When you confirm your account status to be inactive, renew your subscription or contact Prime Video support if you got restricted.

6. Use Another Device

Maybe you should consider using another device to log in to your account and see if that works for you.

7. Contact Support

This should be your last resort after you’ve tried all the tips above and they fail. Send an email to Prime Video support and explain the exact issue or error code that appeared on your device’s screen. You’d be guided on how to fix the issue, or they’d fix it up from their end.

Amazon Prime Video Error Codes

There are many codes that may come up on your screen while streaming or trying to log in to your Prime Video account. However, the tips shared above would work to fix almost all Prime Video error codes mentioned below:

1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, and 9074.

Is there a better way to deal with Amazon down issue?

What if Amazon is down and you have no way to access its videos? Is there a better way to stream Amazon videos? Or is it possible to have Amazon Prime videos downloaded? Well, Yes, it is very possible to download Amazon Prime Originals, blockbusters, all-time classics, comedy, anime, and every other content you would find on the network. You may be thinking of "offline downloads" but that's not what is meant here.

It is actually possible to download a video off Prime Video and save it on your PC or mobile device. This way, you can watch the movie at any time without any restrictions and an active internet connection.

However, this requires the use of a third-party program that supports downloading videos from the Amazon Prime Video service. Interestingly, while there are many such downloaders, StreamFab Amazon Downloader offers more intuitive features, options, simplicity, and faster download speeds.

StreamFab Amazon Prime Downloader

The StreamFab Amazon Prime Downloader is professional software that lets you download content from Prime Video in FHD quality, along with EAC3 5.1 or AAC audio tracks. It lets you download videos in bulk, thanks to the Batch Mode support, and it can download any video/show found on Prime Video.

StreamFab Amazon Prime Downloader supports 1080p FHD quality. It is available for macOS and Windows OS platforms; so, you can use it on any computer system. Furthermore, StreamFab Downloader works for all versions of Amazon Prime (Amazon Prime US, Amazon Prime UK, etc.).

Features of this Amazon downloader

• Saves subtitles as SRT files or remuxed into the videos
• Preserve the movies’ metadata info
• Customizable settings and intuitive interface
• Saves Amazon Prime movies and shows in MP4 format.

Steps to download Amazon videos in case Amazon is down

First Step:

Download and install the StreamFab Amazon Prime Downloader on your MacBook or Windows PC. Launch the program and click on the VIP Services option at the left pane; select Amazon Prime from the listed services.

Second Step:

Sign in to your Amazon Prime account and search for the movie you want to download. When you find the movie, play it. While the movie plays, StreamFab Amazon Prime Downloader would automatically pop up a download box/button so you can set your download preferences.

Third Step:

The movie download progress is available in the "Downloading" tab, and you can pause/resume any ongoing task. You can download bulk videos simultaneously.

Summary

With the StreamFab Amazon Prime Video Downloader software, you can download any movie from the streaming network in clear FHD quality and good audio. It doesn't put any limitations on how many videos you can download, and it removes ads from the videos too.